Airport owners and operators share their latest insights including:

Paul Topping, Independent Director, Flemingo International Paul has been in the duty free business for over twenty five years. During this time he has held a number of senior roles, as Managing Director Alpha Retail International, Managing Director Alpha Asia, President Asia for Aldeasa and Director South East Asia for Heinemann.

He played a major part in the public listing of Alpha Airports Group on the UK stock market and was responsible for creating Alpha Retail International’s business, including the USA, Europe and Asia. This involved the first PPP (public private partnership) airport in India, Cochin and Orlando Sanford Airport in the USA. Alpha was the first international retailer to operate in India and Paul started the awareness campaign for the country by running two successful conferences. He was one of two founders of The Travel Retail Tsunami village, supported by the industry.

Paul is currently an independent main board director of Flemingo International, Odels, the largest non-food retailer in Sri Lanka, is owner & director of Bangalore Soma Winery and CEO of Tractopping, a travel retail consultancy. He is known as The Wine Man Sri Lanka, given his involvement in the wine industry in the country over the last ten years.

Paul Topping
Independent Director
Flemingo International

Ivonne Kuger is a Senior Consultant and Project Manager in real estate and airport commissioning projects with professional expertise in:

  • Operational readiness and airport transfer (ORAT) projects
  • Airport process engineering
  • Relocation planning and coordination
  • Interior design, workplace planning, structuring and management of office space
  • Facility Management
  • Implementation of Computer Aided Facility Management (CAFM) solutions
  • Procurement management and logistics
  • Change management

She has a broad experience in international projects and was amongst others responsible for ORAT projects in Delhi, Hyderabad and Bangkok. At the moment Ivonne Kuger works as Project Manager of the Munich Airport ORAT (Operational Readiness and Airport Transfer) Team at Muscat International Airport and Salalah Airport.

Ivonne Kuger
Director Consulting

“Change has a considerable psychological impact on the human mind. To the fearful it is threatening because it means that things may get worse. To the hopeful it is encouraging because things may get better. To the confident it is inspiring because the challenge exists to make things better.”

“Just because Malaysia Airlines has been successful in the past is no guarantee that we will be successful in the future. This is why we work hard to adapt and evolve our business model to continue to extract a sustained competitive advantage in the marketplace.”

Dr. Hugh Dunleavy was appointed Executive Vice-President Network, Alliances and Strategy in January 2012. In June of that year he was appointed Director Commercial in which he is responsible for all Commercial aspects of the airline. His portfolio includes Marketing & Product, Brand, Advertising & Promotions, Sales & Distribution, Network & Fleet Planning, Scheduling, Pricing & Revenue Management, Government Affairs & Airline Partnerships, Commercial Systems including Web and Reservations and Kiosks. Hugh and his team are focused on the optimal deployment of aircraft assets and then maximizing the airline’s revenue stream across all channels, markets and customer segments to ensure that Malaysia Airlines remains profitable and grows faster than the market growth.

Previously, Hugh held a number of senior positions at WestJet Airlines in Canada. His last position was Executive Vice-President of Strategy & Planning. His portfolio included Fleet Planning, Network and Scheduling, Pricing & Revenue Management, Regulatory & Government Affairs, Operations Research and Airline Partnerships. Previously at WestJet, Hugh was EVP Commercial Distribution which included all of the commercial business units of WestJet.

Hugh has been working in the airline industry for thirty years and has a solid reputation for delivering high quality results. Prior to joining Malaysia Airlines, Hugh held senior management positions at WestJet, Star Alliance, Air Canada, and Lufthansa Systems. He has a PhD in Theoretical Physics with an undergraduate degree in Physics from Sheffield University in the UK. Hugh has also held the position of Professor of Operations Management at the John Molson School of Business at Concordia University. Hugh is a frequent publisher of papers on revenue management and has also been a North American editor for the Journal of Pricing & Revenue Management.

Dr. Hugh Dunleavy
Director Commercial
Malaysia Airlines

Dato’ Azharuddin Abdul Rahman is Director General of Civil Aviation, Department of Civil Aviation, Malaysia and, since 2004, has been the Director responsible for Airworthiness and Flight Operations.

He is one of the key personnel in the Bilateral Aviation Safety Agreement meetings and consultations between USA and Malaysia. He has also had a key role in the lobbying efforts for Malaysia to be elected as an ICAO Council Member

He started his career with Malaysia Airlines Systems as a Licensed Aircraft Maintenance Engineer, moving on to the Department of Civil Aviation, Malaysia as Assistant Director Airworthiness in 1985, rising to Deputy Director Certification & Manufacturing and Deputy Director of Airworthiness Maintenance in 2003.

Dato’ Azharuddin Abdul Rahman holds a Master of Science in Air Transport Management from Cranfield University, United Kingdom. He is a Corporate Member of the Chartered Institute of Logistics & Transport (MCILT), United Kingdom and a Licensed Aircraft Maintenance Engineer.

Dato’ Azharuddin Abdul Rahman
Director General, Civil Aviation
Department of Civil Aviation (DCA) Malaysia

Tan Sri Bashir Ahmad bin Abdul Majid was appointed as Managing Director of MAHB on 7 June, 2003. He is a member of the Board of Finance and Investment Committee. He chairs the Board of Malaysia Airports (Niaga) Sdn. Bhd., Malaysia Airports Capital Berhad and Malaysia Airports Capital (Labuan) Limited, as well as a member on the Board of K.L. Airport Hotel Sdn. Bhd. and MAHB (Mauritius) Pte Ltd., all are wholly-owned subsidiaries of MAHB.

Prior to his present employment, he has held various senior positions in Malaysian Airline System Berhad (“MAS”) throughout a period of 29 years, which includes Director of Corporate Planning, Commercial Director, Senior Vice-President Commercial and Executive Vice-President Airline. He was also appointed as the Aviation Advisor to the Ministry of Transport.

He graduated with a Bachelor of Arts Degree (Hons) majoring in International Relations from University of Malaya.

Tan Sri Bashir currently sits on the Board of GMR Hyderabad International Airport Limited and Delhi International Airport Private Limited, Istanbul Sabiha Gokcen Int. Airport Group and GMR Male Int. Airport Ltd. He is the current President of the Asia-Pacific ACI (Airports Council International) and also sits in the World Governing Board of ACI.

Tan Sri Bashir Ahmad Bin Abdul Majid
Managing Director
Malaysia Airports Holding Berhad

Tri S. Sunoko is the Managing Director of PT Angkasa Pura II. He has a lot of experience in the transportation industry as he used to helm the Ministry of Transportation as the Director of Air Transport and also represented Indonesia as Transportation Attache at several Indonesian embassy bases. He holds a Bachelor Degree of Architectural Engineering from Trisakti University and a Master Degree of Public Policy from the University of Indonesia.

Tri S. Sunoko
Managing Director
PT Angkasa Pura II

Emmanuel Menanteau began his career at Sextant Avionique in 1993 where he held a number of positions, first as the Sales and Marketing Manager then as the Head of the company's office in India until 2001.

From 2001-2004, he held the position of Marketing & Sales Director at Thales Avionics, a world leading company for the Defense, Transports and Aerospace, in charge of Export Markets including Asia.

In 2004, he was appointed as Vice-President, Sales and Marketing, based in Singapore. Under this position, he developed the company activity in Asia including successfully implementing a new production and support facility for avionics, IFE and airport systems there.

In July 2011, Emmanuel MENANTEAU was appointed as Chief Executive Officer of Cambodia Airports which is a 70% VINCI and 30% MUHIBBAH subsidiary holding the concession for the three international Airports (Phnom Penh, Siem Reap and Sihanouk) in Cambodia. Cambodia Airports is fully in charge of investing, developing and operating the three airports until 2040.

Emmanuel Menanteau is a graduate of the School of International Relations and of the Paris Institute of Economics and Commerce. He has a long experience in Asia working with aerospace, airlines and airports authorities.

Emmanuel Menanteau
Chief Executive Officer
Cambodia Airports- VINCI

In late 1999, Bill was invited to join the emerging Virgin Blue Airlines and was tasked with establishing the Adelaide operation. Bill remained with Virgin Blue to mid 2008, when he was approached for the role of Inaugural Chief Executive for the newly formed Mildura Airport Corporation. A company formed to manage the Mildura Airport as an entity independent to the Council.

In mid 2008, Bill was approached for the role of Inaugural Chief Executive for the newly formed Mildura Airport Corporation. A company formed to manage the Mildura Airport as an entity independent to the Council.

Bill holds a Commercial Pilot License and a multi-engine Command Instrument rating.

Bill Burke
Chief Executive Officer
Mildura Airport

Ashok Kr. Pandey is currently the Chief Strategy Officer – Airports with the GMR Group operating out of the Bangalore office. He is responsible for rolling out strategy development across the airport sector (2 airports in India & 2 airports in Istanbul & Male respectively), by providing and support in the areas of competitiveness and growth. While the challenges for the existing airports in the GMR portfolio are significantly different across regions, value creation by leveraging synergies across the footprint is one of the key focus areas. Benchmarking with the best in class as a tool for continuous improvement, and also helping in continuous monitoring of the Business Unit’s performance from a strategic perspective is an important part of his responsibility. Prior to GMR, he had close to three decades of experience in Tata Group. Ashok has obtained a Bachelor of Technology from IIT Kanpur and a MBA in Finance & Systems from XLRI Jamshedpur.

Ashok Kr. Pandey
Chief Strategy Officer
Airports with the GMR Group

Waleed Youssef was appointed as the Strategy Director of TAV Airports Holding in 2008. A graduate of the University of California at Berkeley’s Department of Civil Engineering, he subsequently earned his Masters Degree in Transportation Economics and Ph.D. degree in Air Transport Finance from UC Berkeley. Prior to joining TAV Airports, Dr. Youssef served as the Director of the Abu Dhabi Airports Company, and as Aviation Specialist at the International Finance Corporation (IFC), the private sector arm of the World Bank Group. Dr. Youssef has vast experience in airport privatization, including successful transactions at JFK Terminal 4 (USA), Brisbane International Airport (Australia), and Bangalore International Airport (India). During his tenure at the IFC, Youssef served as privatization advisor to the governments of Jordan (Amman), Saudi Arabia (Hajj Terminal), Madagascar (Antananarivo), Nigeria (Abuja) and Panama (Howard AFB). In Abu Dhabi, he led the corporatization and certification of its two airport companies (Abu Dhabi and Al Ain). Dr. Youssef is the Chairman of the World Economics Standing Committee at Airports Council International (ACI) and a member of the Committee on Airfield and Airspace Capacity and Delay at the US National Academy of Sciences’ Transportation Research Board.

Dr. Waleed A. Youssef
Chief Strategy Officer
TAV Airports Holding

Nor Azlina graduated from University of Malaya in 1999 with an Honours Degree in Civil Engineering and obtained a Postgraduate Diploma in Business Administration specialising in Airport Engineering Management from National University of Singapore in 2007, through Malaysia Airports Specialist Development Program.

She has led the operational design reviews and assessments of various airport development projects in Malaysia as well as overseas. She has vast experience in airport master planning and was involved in the preparation of the National Airport Master Plan in year 2008. Nor Azlina completed the ACI-ICAO Airport Management Professional Accreditation Program (AMPAP) and obtained her International Airport Professional (IAP) designation in 2011.

She is a member of the Institute of Value Management Malaysia (IVMM) and the Board of Engineers Malaysia (BEM). She is currently pursuing her Masters degree in Business Administration from Universiti Utara Malaysia.

Nor Azlina Mohd Isa
General Manager, Planning & Development
Malaysia Airports Holdings

I am responsibility for the company’s aeronautical and non aeronautical operational functions. I overlook the marketing and commercial efficiency of the four International Airports in Zambia. I am also responsible for the coordination of the engineering functions within airports operations. I am a representative on the Board of the Airports Council International (ACI) – Africa Region and Representative of ACI - Africa on the ACI World Standing Committee on Airport Economics. I also take care of Project Management of new engineering and operational developments in the four airports and the Corporations Head Office. I manage financial, human and other operating resources for the division. I also develop and maintain Airport Infrastructure as per set standard of the International Civil Aviation Organisation (ICAO), International Air Transport Association (IATA) and the Department of Civil Aviation. Prior to National Airports Corporation, I was a Performance Manager (Deputy Head Of Operations, Performance) - Operations Division and Central Processing Manager, Service Delivery Division at Barclays Bank Zambia. I have obtained a Master of Business Administration from Heriot-Watt University and a Bachelor of Arts degree in Public Administration (major) with Economics (minor) from the University of Zambia.

Prince Chintimbwe
Director Airport Services
National Airports Corporation Limited

Mohshin Aziz is the aviation industry analyst for Maybank Investment bank. He joined Maybank in 2010 and monitors the Asia Pacific aviation industry with emphasis on the listed airlines, airports, terminal services and aircraft engineering companies for investment suitability. He is reputed as the analyst with forward insights on the industry, often voicing against the consensus views, which often turns out to be accurate.

Prior to that, he was the head of investor relations of AirAsia (2004-2010). Mohshin has responsibility for a number of AirAsia business areas: Investor Relations (a division he pioneered and continued to head after its successful IPO in 2004), aircraft financial performance, route profitability optimization and several ad-hoc airline start-up business ventures. He has rode the success path of AirAsia, from a small and humble domestic only airline, to now the largest low cost carrier in Asia Pacific. Mohshin began his career in 2000, and has served in multi roles in varied industries such as hi-tech chemical industry, venture capitalist and aviation – centered primarily on the financial aspects.

Mohshin Aziz
Aviation industry analyst
Maybank Investment bank

Dr. Adi Nugroho is a career airport senior manager after being with PT. Angkasa Pura 1 (An Indonesian State Owned Company in Airport Business) for 17 years. Mr. Nugroho earned a promotion to his current position in early 2012; he oversees the airport’s current strategic commercial process and directs airport-airline-concessionaire community relations efforts. He also has responsibility to increase Average revenue per meter-square; increase Average revenue per passenger; Analyze airport market trend and determine the sales target; Create new program to support sales target

His previous position was planning analyst. His main duty was to initiate, develop, coordinate and manage programs and projects that are consistent with the Corporation’s five-year corporate plan and that deliver notable benefit to government and industry stakeholders. In addition to Dr. Nugroho’s exposures in the airport field, he is also an educator. Indeed, he was a part time lecturer at the some private university at Jakarta.

Dr. Nugroho has already published several books and other publications in the field of business management and research (mostly in management and airport business) and these are being used as reference materials in his institution.

In 2000, Mr. Nugroho earned his Master’s Degree in Marketing from Massey University in New Zealand; and in 2007, he completed his PhD degree at Northern University of Malaysia.

Adi Nugroho
Deputy Director of Commercial and Business Development
PT. Angkasa Pura 1